Services Are Temporarily Unavailable. Try Again Later. Podcast

When information technology comes to learning, everyone has a different style.

Some people have to read information to absorb it. Others need to hear it. Some people need a combination of visual and auditory instruction in order to fully understand something.

For those of united states of america who can't get dorsum to school total-fourth dimension to learn more about our industries (as fun as that sounds), podcasts are a nice way to larn on the go. Whether you're listening during your commute to work or at the gym, they're a prissy way to squeeze in some extra insights on the go.

So we've rounded upward a list of client service we recommend you lot listen to for inspiration and learning from some of the experts in your field. Keep scrolling to learn more about each podcast and listen to episode previews on Spotify.

xi Height Client Service Podcasts to Offset Listening To

ane. The Mod Customer Podcast

Blake Morgan'south podcast features interviews with leaders at different brands who are doubling downwardly on technology and investing in teams to prepare themselves autonomously from an increasingly crowded field of competitors. Featuring interviews with folks from Wayfair, Allstate, Zappos, Morgan's podcast shares lots of helpful insights about building customer-centric companies and leveraging technology for customers' do good.

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2. Creating Disney Magic: Lessons in Leadership Management, and Customer Service

Former Walt Disney World EVP Lee Cockerell shares his wisdom virtually edifice one of the brands best-known for creating a memorable feel for its customers at resorts and parks around the world. Each episode is fairly short, making information technology some other quick listen, and offers practical communication for crafting a great customer experience and edifice a meaningful career.

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3. Experience This!

Hosted past Joey Coleman and Dan Gingiss, Experience This! features stories of companies and individuals that go the actress mile to create an exceptional customer experience. Each episode features a positive customer service story, also every bit actionable takeaways listeners tin can use to improve their own service.

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4. The Official SaaStr Podcast

SaaStr's podcast isn't specifically dedicated to client service, but it covers a variety of different topics that client-facing professionals tin can learn a lot past listening to. The podcast covers topics like the most important SaaS metrics to evaluate, CAC:LTV, and how to reduce client churn, amidst others.

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5. Repeat Customer

Zendesk'due south podcast features an in-depth wait at a different visitor every episode, and how they were able to disrupt their industry by providing a superior customer experience. Companies profiled include MoviePass, Slack, and Sephora, and most episodes are around ten minutes in length, making them perfect for listening in betwixt meetings.

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six. The Customer Back up Podcast

Although there are simply a few episodes available, SAP's podcast features several interesting discussions virtually how technology is irresolute and improving customer support. The hosts usually interview a couple dissimilar business leaders to discuss the ways they're adapting customer service technologies inside their ain companies.

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7. Astonishing Business organization Radio with Shep Hyken

Client service adept Shep Hyken's podcast features different interviews with customer experience leaders joining Hyken to talk about how to create a consistent and memorable customer feel that fosters customer centricity. He's even interviewed HubSpot's own Michael Redbord in a fascinating give-and-take nearly how to turn happy customers into your loyal advocates.

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8. The Intuitive Customer Podcast

BeyondPhilosophy'due south podcast is hosted by a customer experience thought leader and a consumer psychology professor, and they spend each episode trying to interruption downwardly an aspect of customer behavior -- and how businesses need to adapt to best serve them. They talk a lot about emotional and psychological experiences that bear on customer behavior in fascinating, thought-provoking discussions.

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9. The SaaS Revolution Testify

This podcast is another ane that isn't specifically geared towards client service, just it features a lot of insights well-nigh the SaaS world that are helpful for SaaS client service and success professionals to think about. Topics include reducing customer churn rate, empowering Vocalization of the Customer, and user onboarding tips.

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ten. Frank Reactions

Tema Frank's podcast is all about customer service and experience, and each episode tackles a tough challenge or question that's facing the industry and tries to unpack it. Frank interviews a different business concern leader in each episode to endeavor to answer the question and provide helpful advice along the way.

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11. ChurnFM

ChurnFM is a podcast dedicated to understanding churn and how the fastest growing companies retain their customers. In an interview with our company's General Manager of Service Hub, Michael Redbord, they discuss how HubSpot turns customers in loyal advocates by creating a delightful client experience.

To find more resources, read our list of customer service blogs to read next.

Originally published Oct 16, 2022 8:00:00 AM, updated June 09 2021

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Source: https://blog.hubspot.com/service/customer-service-podcasts